PRIVACY & DATA PROTECTION POLICY
Accident Solution Dartford
1. Introduction
Accident Solution Dartford is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and safeguard your information when you use our services or visit our website.
We operate in accordance with UK data protection laws and guidance from the Information Commissioner’s Office (ICO), including the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect the following personal data:
Full name, address, phone number, email
Vehicle details (registration, insurance information)
Accident and claims-related information
Identification documents
Payment and billing information
Website usage data (IP address, browser type, device type)
3. How We Collect Data
We collect information when you:
Contact us via phone, email, or website forms
Request services such as vehicle recovery, storage, replacement vehicles, or claims support
Enter into agreements or contracts
Use our website (through cookies and analytics tools)
4. How We Use Your Data
Your personal data may be used to:
Provide vehicle recovery, storage, hire, and claims assistance
Support legal and insurance processes
Process bookings, contracts, and payments
Communicate important updates about your case or service
Improve our services and website
Comply with legal and regulatory obligations
We only process data where we have a lawful basis such as consent, contract performance, legal obligation, or legitimate interest.
5. Sharing Your Information
We may share your information with:
Solicitors, insurers, and legal representatives
Vehicle recovery, storage, and hire partners
Claims management and accident support providers
Payment processors and IT service providers
Regulatory or law enforcement authorities where required
All third parties are required to handle your data securely and lawfully.
6. Data Security
Accident Solution Dartford protects your data using:
Secure systems and encrypted servers
Password-protected devices
Restricted staff access
Secure document storage
Ongoing monitoring and security procedures
7. Data Retention
We retain personal data only for as long as necessary for legal, contractual, insurance, and business purposes. Claims and accident-related records may be retained in line with statutory requirements.
8. Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion where applicable
Restrict or object to processing
Data portability
Withdraw consent
Lodge a complaint with the ICO
9. Contact for Data Protection Matters
Accident Solution Dartford
Email: admin@accidentsolutiondartford.co.uk
Phone: 01322277025